Wiserframe — Live AI Call Supervision

Wiserframe

Takeover required

Waiting 00:28

Why takeover is needed: EHR lookup failed, availability could not be confirmed.
Suggested next action: Confirm availability manually and complete reschedule.
Patient need: Patient is trying to reschedule an appointment.
Patient said: “Patient prefers Tuesday morning.”
AI already asked: Preferred date, provider preference, reason for reschedule.
Relevant history: Last appointment was 3 months ago.
Identity: Verified

5 AI decisions

Conversation

5 AI decisions

Hi, this is your AI assistant calling from Dr. Lee's office. Is this a good time to talk?

Sarah

Yeah, just walking to the car — I can talk for a few minutes.

Perfect. I'm following up on the message you left about your annual physical. How can I help?

Sarah

Right, I need to reschedule. Something came up at work and I can't make Thursday.

No problem. Before we get into scheduling, can you confirm your full name and date of birth for me?

Sarah

Sure. Sarah Chen, April 12, 1989.

Thanks, Sarah. I've got your record up. Do you have a preferred day or time of day?

Sarah

Tuesday morning would be best, honestly. With Dr. Lee if she has anything.

Let me pull her Tuesday calendar… one second.

Hmm, the system is taking a bit longer than usual. Bear with me.

Sarah

No worries.

I'm actually getting an error pulling Dr. Lee's availability for next Tuesday. Let me try once more.

Same issue. Could I offer you Wednesday morning at 9:30 instead, with Dr. Lee?

Sarah

Wednesday's tough — I'd really need to take more time off work for that.

I hear you. There's also a 1:00 slot Tuesday afternoon — would that work?

Sarah

Afternoons don't really work either. I'd just rather wait for Tuesday morning if I can.

Understood. I want to make sure we get you on Dr. Lee's calendar correctly. I'm going to bring a scheduler on the line — one moment.